Terms and Conditions
Age Restrictions
At The Axe Factor, the safety and well-being of our participants is of paramount importance. To ensure a secure and enjoyable experience for all, we have established age restrictions that must be adhered to when engaging in axe-throwing activities.
Participants Under 18: Participants who are under the legal age requirement of The Axe Factor must be accompanied and supervised by a responsible adult at all times during their visit to our venue. The supervising adult must be a parent, legal guardian, or another adult authorised by the parent or legal guardian. The supervising adult should have a comprehensive understanding of the risks associated with axe throwing and ensure the minor’s safety, compliance with safety guidelines, and appropriate conduct throughout their visit.
Valid Identification: To verify the age of participants, we may request valid identification upon entry to The Axe Factor. Acceptable forms of identification include government-issued identification cards, driver’s licenses, or passports. Failure to provide valid identification may result in denial of entry or participation in axe-throwing activities.
Waiver and Liability: Participants under the legal age requirement, or their parent/legal guardian if applicable, are required to sign a liability waiver before engaging in any activities at The Axe Factor. The waiver acknowledges the inherent risks associated with axe throwing and releases The Axe Factor, its owners, employees, and affiliates from any liability for personal injury, property damage, or other claims that may arise during their visit.
Supervision by Adult: To ensure the safety and well-being of participants under the age requirement, a responsible adult must actively supervise them at all times. The supervising adult should closely monitor the minor’s actions, provide guidance, and ensure compliance with all safety guidelines and venue rules.
Verification by Staff: Our staff members are authorised to verify the age and eligibility of participants at any time during their visit to The Axe Factor. We reserve the right to deny entry or participation to individuals who fail to meet the age requirements or comply with the necessary supervision guidelines.
The Axe Factor is committed to maintaining a safe and enjoyable environment for all participants. By strictly adhering to the age restrictions and ensuring appropriate supervision, we can uphold the highest standards of safety and create memorable experiences for everyone involved.
Safety Measures
At The Axe Factor, the safety and well-being of our participants are of paramount importance. We have implemented comprehensive safety measures to ensure a secure and enjoyable experience for everyone involved.
Safety Briefings and Instructions: Before participating in axe-throwing activities, all participants are required to attend a safety briefing conducted by our trained staff. During this briefing, participants will receive detailed instructions on proper axe-throwing techniques, safety guidelines, and venue-specific rules. We emphasise the importance of adhering to these instructions to minimise risks and maintain a safe environment.
Safety Equipment: Closed-toe shoes are mandatory to prevent foot injuries and ensure stability while throwing axes. We also do not allow anybody under the influence of drugs or alcohol to take part.
Trained Staff: Our dedicated staff members are trained in axe-throwing safety protocols and are knowledgeable in effectively managing potential risks. They are present or remotely monitoring via CCTV at all times during axe-throwing sessions to provide guidance, assistance, and to ensure compliance with safety guidelines. Participants are encouraged to approach our staff members with any questions or concerns related to safety.
Safe Axe-Throwing Environment: We have designed our axe-throwing venue with safety in mind. Our throwing areas are constructed and maintained to minimise risks, with appropriate safety barriers and designated throwing lanes. Participants are required to remain within their assigned throwing areas and respect the boundaries set by our staff. This helps maintain a safe distance between participants and reduces the likelihood of accidents.
Risk Mitigation: While axe throwing is a sport that inherently involves certain risks, we strive to mitigate those risks to the best of our abilities. Our staff are trained to monitor participants’ activities, identify potential hazards, and take immediate action to address any safety concerns that may arise. We regularly conduct thorough inspections of our equipment and facilities to ensure they meet safety standards and are well-maintained.
Emergency Preparedness: The Axe Factor maintains comprehensive emergency protocols to handle any unforeseen situations. Our staff members are trained in first aid and CPR, and emergency equipment, such as fire extinguishers and first aid kits, are readily available on-site. In the event of an emergency, participants are instructed to follow staff instructions and evacuate the premises in an orderly manner.
Participant Responsibility: Participant cooperation is crucial in maintaining a safe environment. We expect all participants to take personal responsibility for their safety and the safety of others. This includes following safety guidelines and instructions provided by our trained staff, respecting the rules and boundaries of the venue, and using equipment and facilities appropriately. Participants should promptly report any safety concerns or incidents to our staff.
The Axe Factor is committed to upholding the highest safety standards. By providing comprehensive safety briefings, necessary safety equipment, and maintaining a vigilant staff, we aim to create a secure environment where participants can enjoy the thrill of axe throwing with peace of mind.
Participant Conduct
At The Axe Factor, we maintain a commitment to fostering a safe, enjoyable, and inclusive environment for all participants. We expect every individual to adhere to the highest standards of conduct, ensuring the well-being of others and the preservation of our venue’s integrity.
Responsible Behaviour: Participants are required to conduct themselves in a responsible manner at all times while on the premises of The Axe Factor. This includes acting in a manner that does not compromise the safety or comfort of others. Participants should exercise caution, mindfulness, and good judgement during all axe-throwing activities.
Respect for Others: We emphasise the importance of respect towards fellow participants, staff members, and any other individuals present at The Axe Factor. Discrimination, harassment, or any form of disrespectful behaviour, including offensive language, gestures, or actions, will not be tolerated. We strive to maintain an environment where all individuals feel welcomed and included.
Property Damage: Participants must treat all equipment, facilities, and property at The Axe Factor with care and respect. Any intentional or reckless behaviour that results in damage to property, including but not limited to axes, target boards, safety barriers, or other equipment, is strictly prohibited. Participants will be held liable for any damages caused by their actions.
Safety Guidelines and Instructions: It is mandatory for all participants to adhere to the safety guidelines and instructions provided by our trained staff. This includes following proper throwing techniques, respecting the designated throwing areas and boundaries, and using safety equipment as instructed. Failure to comply with safety guidelines may endanger oneself and others, and may result in immediate expulsion from the venue without refund.
Intoxication and Substance Use: Participants must refrain from consuming alcohol, drugs, or any substances that impair judgement or coordination before or during axe-throwing activities. Any individual who appears to be under the influence of such substances will not be permitted to participate for safety reasons. We prioritise the well-being and safety of all participants and aim to maintain a substance-free environment.
Compliance with Laws and Regulations: Participants are expected to comply with all applicable laws, regulations, and local ordinances while at The Axe Factor. This includes but is not limited to laws regarding public behaviour, alcohol consumption, and age restrictions. Any illegal activity or behaviour that violates the law will result in immediate expulsion and may be reported to the appropriate authorities.
Consequences of Misconduct: The Axe Factor reserves the right to address any misconduct or behaviour that jeopardises the safety of others, the venue’s integrity, or the overall experience of participants. Depending on the severity of the violation, consequences may include verbal warnings, expulsion from the venue without refund, and, if necessary, legal action. Our staff members have the authority to make decisions regarding participant conduct for the well-being of all involved.
At The Axe Factor, we strive to create a positive and enjoyable environment for participants of all backgrounds. By adhering to these conduct expectations, participants contribute to the overall experience and ensure the safety and well-being of everyone involved.
Don’t be an Axe-Hole!
Booking and Cancellation
At The Axe Factor, we strive to provide a seamless booking experience for our participants. We understand that plans may change, and we have established the following policies to ensure fairness and flexibility while maintaining efficient operations.
Booking Process: To secure a booking at The Axe Factor, participants may be required to make a deposit or provide full payment at the time of reservation. The booking process may vary depending on the specific services offered, such as individual sessions, group events, or private bookings. Details regarding the deposit amount, payment methods, and any applicable terms will be communicated during the booking process.
Cancellation Policy: We understand that unforeseen circumstances may necessitate changes to your booking. As a ticketed live event, our cancellation and rescheduling policies aim to provide flexibility where possible, while also managing our resources and staff availability. Please review our guidelines below carefully before booking.
Cancellations
Cancellations with at least 7 days’ notice:
Participants who cancel their booking at least 7 days before the scheduled event will not be eligible for a refund but will receive a gift card for the full booking amount. This gift card is transferable and can be used for future bookings at The Axe Factor.
Cancellations with less than 7 days’ notice:
Unfortunately, cancellations made within 7 days of the scheduled event are not eligible for a refund, and no gift card or rescheduling options will be offered.
Rescheduling
Rescheduling with at least 72 hours’ notice:
Bookings can be rescheduled if a minimum of 72 hours’ notice is provided. A rescheduling fee of £30 applies per booking.
Rescheduling with less than 72 hours’ notice:
Bookings cannot be rescheduled with less than 72 hours’ notice.
Important Note:
No Refunds:
As a ticketed live event, all bookings are final, and we do not offer refunds under any circumstances.
Gift Card Usage: Gift cards issued for cancellations made within 7 days of the event can be used for future bookings at The Axe Factor. The gift card value is valid for a specified period, typically determined by the policies in place at the time of issuance. Participants can contact our customer service team or refer to the gift card terms and conditions for any specific limitations or expiration details.
Rescheduling: Depending on availability, participants may have the option to reschedule their booking to an alternative date or time within a reasonable period. Rescheduling requests should be made as soon as possible, and any additional charges or fees may apply based on the policies in place at the time of rescheduling.
Venue-initiated Changes or Cancellations: In rare instances, The Axe Factor may need to modify or cancel a booking due to unforeseen circumstances or events beyond our control. We will make reasonable efforts to provide advance notice and offer alternative arrangements or a full refund if necessary.
Please note that the booking and cancellation policies outlined here are general guidelines. Specific details, terms, and conditions may be communicated during the booking process or through our website. We recommend reviewing all relevant information before making a booking, and reaching out to our customer service team for any further clarification or assistance.
At The Axe Factor, we aim to provide a fair and transparent booking experience, allowing participants the flexibility to modify or cancel their reservations while managing the resources and commitments involved in delivering an exceptional axe-throwing experience.
Alcohol and Substance Use
At The Axe Factor, participant safety is our top priority. To ensure a secure and enjoyable experience for all participants, we maintain a strict policy regarding alcohol and substance use during axe throwing activities.
Prohibition of Alcohol and Substances: The consumption of alcohol, illegal drugs, or any substances that impair judgement or coordination is strictly prohibited before and during axe throwing activities. Participants are strictly forbidden from bringing, possessing, or consuming alcohol, drugs, or any other substances that may compromise their ability to safely engage in axe throwing.
Safety Considerations: Axe throwing requires focused attention, coordination, and precision. The influence of alcohol or substances can impair judgement, slow reaction times, and diminish motor skills. Such impairment increases the risk of accidents, injuries, and potential harm to oneself and others in the vicinity. To maintain a safe environment, participants must be free from the influence of alcohol or drugs while engaging in axe throwing activities.
Participant Responsibility: Participants are responsible for ensuring that they are in a suitable condition to participate in axe throwing. It is essential to arrive at our venue in a sober state, without the influence of alcohol, drugs, or any impairing substances. We rely on participants’ responsible decision-making to prioritise their safety and the safety of others.
Zero Tolerance Policy: The Axe Factor strictly enforces a zero tolerance policy for alcohol and substance use. Any participant found to be under the influence of alcohol or drugs will not be permitted to participate in axe throwing activities. Our staff is trained to observe signs of intoxication or impairment and reserves the right to refuse entry or participation to individuals who fail to meet the sobriety requirements.
Safety and Experience Enhancement: By adhering to our alcohol and substance use policy, participants can maximise their safety and fully enjoy the axe throwing experience. Clear judgement, focus, and motor skills contribute to accurate throws, reduced risks of accidents, and an overall enhanced experience for all participants.
Alternative Celebrations: We understand that celebrations and special occasions may be associated with alcohol or other substances. While we do not allow their consumption during axe throwing activities, participants are welcome to celebrate before or after their scheduled session in accordance with local laws and regulations. We can provide information and recommendations regarding nearby establishments where such celebrations can be safely enjoyed after completing the axe throwing experience.
At The Axe Factor, we prioritise participant safety and the creation of a secure and enjoyable environment. By strictly prohibiting alcohol and substance use during axe throwing activities, we aim to ensure the well-being of all participants and maintain the highest standards of safety throughout our venue.
Photography and Media
At The Axe Factor, we may capture photographs, videos, or other forms of media during your visit to our venue. We believe in sharing the excitement and energy of our axe-throwing experience with others, and as such, we kindly request your cooperation regarding the use of media for promotional purposes.
Media Capture: Our staff or authorised representatives may capture photographs, videos, or other media content during your visit to The Axe Factor. This content may include images of participants, groups, activities, events, and the general ambiance of our venue. We utilise various means of media capture, including cameras, video recording equipment, and professional photographers.
Permission and Release: By entering our venue, you grant The Axe Factor and its affiliates the unrestricted, worldwide, perpetual, and royalty-free right to use, reproduce, distribute, modify, and display any media captured during your visit for promotional purposes. This includes, but is not limited to, marketing materials, social media platforms, our website, advertisements, brochures, and other promotional channels.
Participant Privacy: While we may capture media featuring participants, we are committed to respecting your privacy. We will exercise reasonable efforts to ensure that media used for promotional purposes does not contain personally identifiable information without your explicit consent. However, please be aware that in a public venue, it may not always be possible to prevent incidental inclusion.
Exercising Control: We understand that some participants may have personal preferences or concerns regarding the use of media featuring them. If you have specific objections or do not wish to appear in our promotional materials, please notify our staff before or during your visit. While we cannot guarantee that all media featuring you will be excluded, we will make reasonable efforts to accommodate your request whenever possible.
Third-Party Use: On occasion, The Axe Factor may collaborate with third-party partners, sponsors, or media outlets for promotional purposes. In such cases, we may share media content, including participant images or videos, with these partners. Rest assured that any sharing of media will be done in accordance with applicable privacy laws and regulations.
Obtaining Consent: For participants under the legal age requirement, we require explicit consent from a parent or legal guardian for the use of media featuring the minor. By providing consent, parents or legal guardians acknowledge and accept the terms outlined in this section.
Media Removal Requests: If you discover that media featuring you or your minor child is being used for promotional purposes and wish for its removal, please contact us with the relevant details. We will make reasonable efforts to honor such requests, considering applicable legal requirements and the practicality of removal.
The Axe Factor greatly appreciates your understanding and cooperation regarding the use of media for promotional purposes. By capturing and sharing the energy and enthusiasm of our venue, we can inspire others to experience the thrill of axe throwing and continue to grow our community of passionate participants.
Intellectual Property
At The Axe Factor, we recognize and respect the intellectual property rights of others. This section outlines our policies regarding trademarks, logos, copyrighted materials, and other forms of intellectual property displayed at our venue.
Ownership and Rights: All intellectual property, including trademarks, logos, trade names, service marks, copyrights, and other proprietary materials, displayed or used at The Axe Factor, are the property of their respective owners. These intellectual property rights are protected by local and international laws, treaties, and regulations.
Prohibited Use: Unauthorised use, reproduction, distribution, modification, or any form of exploitation of any intellectual property displayed at our venue is strictly prohibited. This includes, but is not limited to, using the intellectual property for personal or commercial purposes, creating derivative works, or attempting to misrepresent association with or endorsement by the intellectual property owner.
Trademark Usage: The Axe Factor respects the trademark rights of third parties and expects participants and visitors to do the same. Any unauthorised use, imitation, or dilution of trademarks displayed at our venue is strictly prohibited. This applies to both registered and unregistered trademarks.
Copyrighted Materials: The copyrighted materials displayed at The Axe Factor, such as promotional literature, images, designs, and written content, are protected by copyright laws. Participants and visitors are prohibited from reproducing, distributing, modifying, or creating derivative works based on copyrighted materials without the explicit permission of the copyright owner.
Respect for Intellectual Property: We encourage participants and visitors to respect intellectual property rights and act in accordance with applicable laws and regulations. It is important to understand that unauthorised use or infringement of intellectual property not only violates the rights of the owners but may also result in legal consequences.
Reporting Intellectual Property Infringement: If you believe that your intellectual property rights have been infringed upon at The Axe Factor, or if you have witnessed the unauthorised use of intellectual property, please notify us immediately. We will investigate the matter promptly and take appropriate actions to address any legitimate infringement concerns.
Exclusion of Liability: The Axe Factor holds no liability for any intellectual property infringement caused by participants, visitors, or third parties. It is the responsibility of individuals to ensure that their activities and use of intellectual property comply with the law and respect the rights of others.
Educational and Promotional Purposes: The Axe Factor may use intellectual property owned by others for educational or promotional purposes with proper permissions and licences. Any such use will be in accordance with the terms and conditions set forth by the intellectual property owner.
The Axe Factor is committed to upholding intellectual property rights and promoting a culture of respect for creativity, originality, and innovation. By complying with these guidelines, participants and visitors contribute to a fair and lawful environment that fosters creativity and protects the rights of intellectual property owners.
Limitation of Liability
At The Axe Factor, while we strive to provide a safe and enjoyable experience for all participants, it is important to understand the limitations of our liability. This section outlines the scope of our responsibility and the limitations of any potential claims or damages arising from your visit to our venue.
Assumption of Risk: By engaging in axe-throwing activities at The Axe Factor, participants acknowledge and assume certain inherent risks associated with the sport. Axe throwing involves physical activity and the handling of potentially dangerous objects. While we take extensive precautions to minimize risks, it is impossible to eliminate all risks entirely. Participants accept these risks and voluntarily choose to engage in axe throwing at their own discretion.
Responsibility for Personal Safety: Participants are responsible for their own personal safety during their visit to The Axe Factor. This includes following safety guidelines, instructions from our trained staff, and exercising caution while engaging in axe-throwing activities. We provide safety equipment and guidelines, but it is the responsibility of participants to use them appropriately and make informed decisions to ensure their safety.
Limited Liability: The Axe Factor, its owners, employees, and affiliates will not be held liable for any indirect, incidental, or consequential damages that may arise from your visit to our venue. This includes, but is not limited to, personal injury, property damage, loss of personal belongings, or any other damages resulting from accidents, acts of negligence, or unforeseen circumstances. This limitation of liability applies to all claims, whether based on contract, tort, strict liability, or any other legal theory.
Extent of Liability: In the event that The Axe Factor is found liable for any direct damages, the maximum liability will be limited to the amount paid for the specific service or booking that gave rise to the claim. This limitation applies regardless of the nature of the claim, whether it is based on breach of contract, negligence, or any other cause of action.
Exceptions to Liability Limitation: The limitation of liability outlined here is applicable to the extent permitted by applicable laws and regulations. Some jurisdictions may not allow the exclusion or limitation of certain types of damages or claims. In such cases, our liability will be limited to the fullest extent permitted by law.
Personal Belongings: Participants are responsible for the security and safekeeping of their personal belongings while at The Axe Factor. We recommend keeping valuables secured and not leaving them unattended. The Axe Factor will not be held liable for any loss, theft, or damage to personal belongings brought onto our premises.
Exceptions to Limitation of Liability: The limitation of liability does not apply to claims arising from intentional misconduct, gross negligence, or wilful disregard for participant safety by The Axe Factor or its employees. In such cases, the applicable laws and regulations governing such exceptions will determine the extent of our liability.
It is important to carefully read and understand these limitations of liability before participating in axe-throwing activities at The Axe Factor. By entering our venue and engaging in axe throwing, participants acknowledge and accept these terms, recognizing that they have been given the opportunity to seek legal advice if desired.
Modification of Terms and Conditions
At The Axe Factor, we may occasionally need to modify or update the Terms and Conditions governing our services and activities. This section outlines our policies regarding any changes to these terms.
Right to Modify: The Axe Factor reserves the right to modify or update these Terms and Conditions at any time, as deemed necessary. We may revise the terms to reflect changes in our operations, services, legal requirements, or industry standards. Any modifications will be effective immediately upon posting on our website or through other means of communication.
Notification of Changes: We will make reasonable efforts to notify participants of any changes to the Terms and Conditions. Notification methods may include, but are not limited to, email communication, prominent announcements on our website, or through other forms of direct communication. However, it is the responsibility of participants to regularly review the Terms and Conditions to stay informed about any updates or modifications.
Continued Agreement: By continuing to use our services or participating in activities at The Axe Factor after modifications to the Terms and Conditions have been made, participants signify their agreement and acceptance of the revised terms. If participants do not agree with the modified terms, they should refrain from further use of our services and activities.
Superseding Previous Terms: In the event of any conflict or inconsistency between previous versions of the Terms and Conditions and the most recently updated version, the updated version shall prevail. The most current version of the Terms and Conditions will be available on our website for reference.
Individual Notification: If significant changes are made to the Terms and Conditions that may have a material impact on participants’ rights or obligations, we will endeavour to provide individual notification to affected participants. This may be done through direct communication channels, such as email or other means of contact provided by participants during the booking or registration process.
Continued Compliance: Participants are responsible for familiarising themselves with the most recent version of the Terms and Conditions and complying with all provisions outlined therein. It is important to periodically review the Terms and Conditions to stay informed about any updates or modifications that may affect their rights or obligations.
We encourage participants to regularly review the Terms and Conditions to ensure ongoing compliance and understanding of the policies governing their interaction with The Axe Factor. By promptly addressing any concerns or objections to the updated terms, participants can maintain a clear understanding of their rights and responsibilities within our venue.
Agreement to Terms and Conditions
By visiting The Axe Factor, participating in our activities, or using our services, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions. These terms constitute a legally binding agreement between you and The Axe Factor LTD. Failure to comply with these terms may result in the termination of your participation and may subject you to potential legal action.
Contacting Customer Service
We understand that you may have questions, concerns, or require clarification regarding these Terms and Conditions. Our dedicated customer service team is available to assist you. If you need further information, have inquiries, or wish to seek assistance related to these terms, please don’t hesitate to reach out to our customer service team.
Methods of Contact
You can contact our customer service team using the following methods:
Phone: 01743 630164, Call our customer service hotline during our operating hours. Our knowledgeable representatives will be happy to address your questions or concerns.
Email: Send us an email outlining your enquiries or concerns. We strive to respond to all email enquiries promptly and provide the necessary support or information you require.
Online Contact Form: Visit our website and submit an online contact form. Please provide as much detail as possible so that we can better assist you. We will make every effort to respond to your inquiry within a reasonable timeframe.
In-Person: If you prefer face-to-face interaction, you can visit our venue during operating hours and speak with a member of our staff. They will be able to provide you with the necessary assistance or direct you to the appropriate channels for resolution.
We value your feedback and are committed to ensuring your satisfaction with our services. Our customer service team is here to listen, address your concerns, and provide any necessary support to enhance your experience with The Axe Factor LTD